Business Policies

 

Europe Shipping & Receiving

Any freight carrier for shipments within Europe.

Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands

Phone: +31.33.453.4040
Fax: +31.33.453.4050

International Shipping Terms

Ex works Extron Amersfoort

Sales & Technical Support Hotline

Europe: +800.EXTRON.S3 or +31.33.453.4040
USA: +1.800.633.9876 or +1.714.491.1500

Order & Support Fax Line

Europe: +31.33.453.4050

Normal Office Hours

Europe: 09:00 - 18:00 (GMT +1) Monday - Friday

Emergency After Hours Technical Support

Dial +1.800.633.9876 or +1.714.491.1500.

Payment Terms

Prepaid via MASTERCARD, VISA, AMEX or Wire Transfer.

Open Account Information

Qualified accounts may receive NET 30 day payment terms upon approved credit and acceptance of Extron's International Credit Policy. A hard copy PO is required by fax, email, or postal mail.

Warranty

Powered Product Warranty

Extron warrants its powered products against any defects in materials and workmanship for a period of three years from the date of invoice. In the event of a malfunction during the warranty period, Extron will repair or replace a product to its original operating condition.

To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase ONLY after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

This statement of policy is in lieu of any other policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Extron Electronics without our written consent.

Powered Product Warranty Exceptions

Everlast™ Power Supplies
Extron warrants Everlast power supplies against any defects in materials and workmanship for a period of seven years from the date of invoice. In the event of a malfunction during the warranty period, Extron will repair or replace the power supply to its original operating condition. Extron engineers will examine the returned product and determine whether the Everlast Power Supply Warranty or Powered Product Warranty applies.

Speakers
Extron warrants Flat Field®, SoundField®, SpeedMount®, and System INTEGRATOR® speakers against any defects in materials and workmanship for a period of five years from the date of invoice.

Touchscreens
Extron warrants touchscreen display and overlay components against any defects in materials and workmanship for a period of one year from the date of invoice.

Non-Powered and Cable Products - Lifetime Limited Performance Warranty

Extron warrants that its non-powered products and cable products will be free from defects in material and workmanship for as long as you or your customer owns the product. All Extron non-powered products and cables are designed and engineered to meet and exceed performance specifications. If, at anytime, the product fails due to manufacturer defect, Extron will repair or replace the product to ensure that it meets original performance specifications. Reduced performance due to normal wear and tear, or damages caused by misuse or negligence will not be covered. Extron will test and evaluate all non-powered and cable products claimed defective.

To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase ONLY after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

This statement of policy is in lieu of any other policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Extron Electronics without our written consent.

Non-Powered and Cable Product Warranty Exceptions

Cable Cubby, Hideaway Surface Access Enclosures and Retractors
Extron warrants Cable Cubby cable access enclosures, HSA Hideaway Surface Access enclosures, and Retractor cable retraction modules for a period of three years from the date of invoice.

General

This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions or non-Extron authorized modification to the product. Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage. Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.

Product Satisfaction Guarantee

If you are unhappy with the performance of any Extron product, it can be returned within 30 days of purchase for a full refund. Please call Extron's Sales and Technical Support Hotline to obtain a Return Authorization (RA) number and for additional information.

Please note: Opened software products are NON-REFUNDABLE. Only packaged, unopened software products may be returned.

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